General Terms of Service

1. Acceptance of Terms

By placing an order with Retouch Asia, you agree to these General Terms of Service. These terms apply to our professional photo editing, image retouching, and digital image processing services. Any specific agreement made in writing between Retouch Asia and the customer will take precedence over these terms where applicable.

2. Supplier and Customer

Retouch Asia provides professional photo editing and graphic outsourcing services to photographers, e-commerce businesses, advertising agencies, brands, and other organizations worldwide. Our services include digital image editing, product photo retouching, and other customized image processing solutions based on customer requirements.

3. Corporate Social Responsibility

Retouch Asia aims to maintain professional working standards, ethical business practices, and a respectful working environment. We strive to conduct our business responsibly and to comply with applicable labor, workplace safety, and other relevant legal requirements.

4. Products and Services

Retouch Asia provides digital image editing and photo post-production services, including but not limited to:

• E-commerce Photo Retouching

• High-End Photo Retouching

• AI Image Retouching

• Clipping Path Services

• Background Removal and Image Masking

• Image Manipulation and Compositing

• Product Photo Editing

• Color Correction and Recoloring

• Image Enhancement and Optimization

Service specifications and deliverables depend on the customer's requirements and the agreement made before production begins.

5. Delivery

Retouch Asia aims to deliver completed photo editing projects within the agreed timeframe. Standard delivery times depend on image quantity, editing complexity, project specifications, and production requirements.

Where agreed, standard projects may be delivered within 24 hours on working days. Urgent projects and bulk image editing orders may require separate delivery arrangements.

Delivery timelines begin when the required images, instructions, and other necessary materials have been received. We will make reasonable efforts to inform customers of significant delays.

6. Prices and Terms of Payment

Prices for clipping path services, e-commerce photo retouching, high-end retouching, AI image editing, and other services will be agreed upon before production begins.

Pricing may depend on the number of images, editing complexity, required turnaround time, and additional project requirements.

Payment terms, billing schedules, accepted payment methods, and applicable taxes will be communicated to the customer before an order is confirmed.

Any additional work outside the agreed project scope may incur extra charges, subject to customer approval.

7. The Parties' Obligations

Customer Responsibilities

Customers must retain backup copies of all original images and files submitted to Retouch Asia. Customers are responsible for providing clear instructions, reference images, and the necessary permissions to process the supplied materials.

Customers must ensure that the images, logos, designs, and other content they submit do not unlawfully infringe third-party rights.

Retouch Asia Responsibilities

Retouch Asia will make reasonable efforts to process images according to the agreed project specifications and maintain the confidentiality of customer files and business information.

Processed files will be made available for download through the agreed delivery method. Unless otherwise agreed in writing, Retouch Asia may retain completed files for up to seven days after delivery. Customers should download and securely store their files within this period.

Any additional file-storage arrangements must be agreed upon in advance.

Both parties agree to handle confidential business information responsibly and not disclose it to unauthorized parties, except where disclosure is authorized or required by law.

8. Defects, Revisions, and Complaints

Customers should review completed images promptly after delivery to ensure that they meet the agreed project requirements.

Any complaint regarding a defect or deviation from the original instructions should be submitted in writing or by email within seven days of delivery.

Retouch Asia will review valid complaints and make reasonable efforts to correct confirmed errors as soon as practicable, subject to the agreed project scope.

Requests for new editing styles, additional image manipulation, or changes beyond the original instructions may be treated as additional work and may incur extra charges.

Customers should include clear details and reference materials when requesting revisions so that issues can be resolved efficiently.

9. Limitation of Liability

Retouch Asia aims to provide reliable, professional photo editing and image retouching services. However, to the extent permitted by applicable law, Retouch Asia will not be liable for indirect or consequential losses, including loss of profits, revenue, business opportunities, or business interruption.

Customers are responsible for ensuring that they have the necessary rights and permissions for all images and materials supplied for editing.

Retouch Asia is not responsible for third-party intellectual property claims arising from materials supplied by customers without the necessary rights or authorization.

Retouch Asia will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, internet or infrastructure outages, labor disruptions, or third-party service interruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. Ownership and Intellectual Property

Customers retain ownership of their original images and materials, subject to any applicable third-party rights.

Upon full payment, the final edited images produced for a customer will be provided for the customer's intended use, subject to the rights and usage arrangements agreed upon for the project.

Retouch Asia retains ownership of its pre-existing software, tools, workflows, methods, templates, and proprietary materials used to deliver its services.

Customers may not reproduce or use Retouch Asia's website content, branding, or proprietary materials without appropriate authorization.

11. Product Liability

Retouch Asia will make reasonable efforts to ensure that completed image editing projects meet the agreed specifications. Any liability arising from our services will be subject to applicable law and the terms agreed upon for the relevant project.

Retouch Asia is not responsible for business decisions, advertising performance, sales results, or other commercial outcomes resulting from the customer's use of edited images.

Nothing in this section limits any liability that cannot lawfully be excluded.

12. Governing Law and Dispute Resolution

These General Terms of Service will be interpreted in accordance with the applicable laws of Bangladesh, subject to any mandatory legal requirements.

In the event of a dispute, Retouch Asia and the customer should first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved amicably, it may be referred to a court or other dispute-resolution body with appropriate jurisdiction under applicable law.

13. Contact Retouch Asia

For questions about these General Terms of Service, our professional photo editing services, or an existing order, please contact us using the details below.

Company: Retouch Asia
Website: https://retouchasia.com/

Email: info@retouchasia.com
Address: Mohakhali Wireless Gate, 115/1, Dhaka, Bangladesh

Retouch Asia is committed to providing professional, reliable, and high-quality photo editing and image retouching services to customers worldwide.